Client Terms and Conditions

Please read these terms and conditions carefully before making booking.  They may be amended from time to time but apply to all reservations made using our platform.  By making a reservation with us, you are deemed to have read and accepted them.  In these terms and conditions, any reference to ‘us’, ‘we’ or ‘the Company’ shall mean The Apartment Network Limited and ‘the Client’ shall mean you/the Client/the agency.


Scope of our service

Through our website and other media, we provide a platform for booking serviced apartments.  Providers of serviced apartment accommodation can advertise their accommodation on our platform which can be used for making reservations. From the point that your booking is made, you will enter into a direct and legally binding contractual relationship with the relevant apartment operator at which your reservation is made.

When rendering our services, the information that we disclose is based on the information provided to us by serviced apartment providers who are fully responsible for updating all rates, availability, specifications and other information which is displayed upon our platform.  Whilst we will use reasonable skill and care in performing our services, we will not verify the accuracy of the data provided to us by the serviced apartment provider.  We cannot therefore guarantee that the information is accurate, complete or correct and we cannot be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information (including rates and availability) displayed on our website or any other medium we supply to you.  Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

You may not resell, deep-link, use, copy, monitor (e.g. spider scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Our reservation service is provided free of charge to you, but we shall be entitled to accept payment in respect of the duration of any reservation.


Booking procedure

Unless otherwise agreed, we require full payment for bookings with a duration of 30 days or less at the time of booking. In addition, a security deposit or credit guarantee may be required to cover additional costs, together with written confirmation of your booking request, which can be sent by e-mail or website link.

For longer stays (over 30 days), payments will be required monthly in advance.



We reserve the right to cancel any reservation if the requested payment does not reach us within the agreed dates.

We accept payment via credit and debit card, virtual credit card, bank transfer, wire and CHAPS. Please ask us for our bank account details if payment is to be made by the latter. All bank transfer fees will be applicable to the client.

If you are making a payment by bank transfer, wire or CHAPS, please ensure that you include your booking reference when making the payment and please send us a copy of the payment confirmation.

Where the Client pays via international bank transfer, a surcharge may be added to the Agreed Price which the Client will be responsible for paying. The amount of the surcharge will be specified in the Booking.

The Client shall not have any right of set-off against, deduction, counterclaim or withholding of any amount payable by the Client under this Agreement.

Unless otherwise agreed in writing, for every full or part day the Apartment has not been returned beyond the agreed date of return, the Company may charge a full day’s hire at current hire rates for each part or full day the Apartment is not returned. Payment of any such charge shall be made upon demand and the Client authorises the Company to take such further charges from any credit or debit card used to make the Booking or the Client will pay by another means.



The Client shall pay on demand interest charges (both before and after any judgment) on any sum payable by the Client to the Company under this Agreement and not received by the due date at the annual rate of 5 per cent above the Bank of England base rate in force at the time calculated on a daily basis and compounded on a monthly basis from the due date for payment until payment is received by the Company.



Any amendments must be sent as a written request via email. All amendments are subject to cancellation policies.


International reservations

All rates are presented in Sterling Pounds. If there is an adverse fluctuation in the exchange rate, we reserve the right to impose a surcharge and will advise you accordingly in writing.


Owner/operator terms and conditions

It is your responsibility to check the terms and conditions that apply to any reservation in respect of your chosen apartments as they will vary from apartment to apartment.  These terms and conditions will apply to your reservation and your stay at the relevant apartment and you must comply with them.



Cancellation charges vary from property to property – it is your responsibility to check the terms that apply to your chosen apartment. If it is necessary to cancel your reservation, please give us written notice of such cancellation as soon as possible, and provided that such cancellation complies with the cancellation policy applicable to your chosen apartment, we will refund your deposit.

If any cancellation you make does not comply with the cancellation policy applicable to your chosen apartment, you will be liable for the full cost of the booking. A refund may be made at the discretion of the apartment’s owner or operator but neither they nor we are under any obligation to do so. No refunds will be in the event of a failure to arrive, any late arrival or any early departure. Clients are recommended to take out adequate travel insurance.


Security deposit

On arrival, guests may/shall be required to provide either a credit card imprint or a cash deposit to the owner/operator of the relevant apartment. Any breakages, damage or additional charges incurred during the stay will be deducted from the deposit or billed to the card for which an imprint has been taken. All charges must be settled in full before departure.


Arrival/departure times

Please note the check-in and check-out times for your apartment. If you require an early check-in and/or late check-out, we recommend making a reservation for the apartment for the previous and/or following night (as relevant). 


Privacy and cookies

We respect your privacy.  Please have a look at our privacy and cookies policy for more information:



Force Majeure

No party will be liable to the other for delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, pandemic, explosion or civil commotion.



We act solely as agent and not as principal in respect of your reservation. We cannot be held liable or accept any liability whatsoever in respect of your reservation with an owner or operator of your chosen. We will, however, make all reasonable endeavours to assist you in remedying any problem notified to us during your stay.

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the platform and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Whether the accommodation you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the accommodation is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. We are not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.



These terms and conditions and the provision of our services shall be governed by and construed in accordance with English Law and the English courts shall have exclusive jurisdiction over any dispute arising out of them.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions herein.  In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.



Any notice or other communication given to The Apartment Network Limited in connection with these Terms & Conditions shall be sent to the following email:


Last Updated: 16/05/2021

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